Policies and Procedures:

1. Scheduling and Appointments

  • Appointments are scheduled by phone, email, or online booking system.

  • Please arrive 10-15 minutes early to complete any necessary paperwork and to start on time.

  • Late arrivals may result in a shortened session or rescheduling to avoid disrupting other clients.

2. Cancellation and No-Show Policy

  • Cancellations or rescheduling require at least 24 hours’ notice.

  • Late cancellations (less than 24 hours) will be charged 50% of the session fee.

  • No-shows will be charged the full session fee.

  • Exceptions may be made for emergencies at the therapist’s discretion.

3. Payment Policy

  • Payment is due at the time of service.

  • Accepted payment methods include cash, credit/debit cards, and digital payments.

  • A credit card may be required to hold appointments or for late/no-show fees.

4. Health and Safety

  • Clients are asked to disclose any medical conditions, injuries, or allergies prior to treatment.

  • Massage is contraindicated in certain conditions; therapist reserves the right to refuse or modify treatment accordingly.

  • The practice maintains strict hygiene standards, including sanitizing treatment areas and linens between clients.

  • Current health guidelines (e.g., COVID-19 protocols) will be followed to ensure safety.

5. Client Conduct and Boundaries

  • Professional boundaries are maintained at all times.

  • Inappropriate behavior, including harassment, will not be tolerated and may result in immediate termination of the session without refund.

  • Clients are encouraged to communicate openly about comfort levels and preferences during the massage.

6. Confidentiality

  • All client information is confidential and used only for treatment purposes.

  • Records are securely stored and will not be shared without written consent except as required by law.

7. Session Policies

  • Sessions will begin and end promptly at the scheduled time.

  • The therapist will explain the treatment plan and discuss any client concerns before starting.

  • Draping is used to ensure client privacy and comfort throughout the session.